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Quality Associates

Electronics Manufacturing Solutions Provider

Manufacturers' Representatives serving MI, OH, IN, KY, WV, W. PA


Quality Associates is a Michigan based Manufacturer's Rep agency serving the electronics industry in Michigan, Ohio, Indiana, Kentucky and Western Pennsylvania.  Quality Associates was started by Steven Neumaier in 1990 and remained a solely owned and operated rep company until 2017 when Brad Kendall joined the company as a partner.  In 2019 Ken Japhet joined the company to support the expansion of Quality Associates into Indiana and Kentucky.   In April 2022, Ken chose to leave the industry and sales for an opportunity to stay close to home and off the road.  


In July 2022, Rick Emery joined QA to take over the territory vacated by Ken.  Between Steve, Brad, and Rick, QA has over 100 years of experience in the electronics industry in both sales and engineering disiplines.  Quality Associates brings a project and engineering focused consultative sales approach to our clients.  Quality Associates has a strong capital equipment focus while maintaining consistent strength and synergistic lineup of distribution/consumable products.  Quality Associates realizes consistent growth in our distribution products by maintaining solid relationships with our distribution partners as well as end user clients.


 

The Quality Associates team:


Steve Neumaier started Quality Associates in 1990 and has been focused on the Michigan market.  He has primarily been focused on capital equipment, but has represented some consumable/distribution lines over the years as well.  Steve has always been very project focused, focused on helping his client base solve problems and grow.  Steve has an engineering background and decided to move into sales many years ago.  Thus, Steve is very technical in his sales approach and brings a consultative approach to his sales techniques.  Steve’s many years calling on the Michigan market has him extremely well known, trusted, respected, established, and tied into the client base. 

 

Brad Kendall is a degreed Manufacturing Engineer (Eastern Michigan University) with 14 years (1986-2000) experience in manufacturing engineering (All aspects of the PCBA Assy process) in both the industrial computer electronics and automotive electronics industry.  Since 2001, Brad has been a manufacturer’s rep with REStronics and EAP.  In 2017, Brad joined Steve at Quality Associates, excited for the opportunity to be working with Steve.  Brad brings new excitement and motivation to grow the business and sales.  Having worked the Michigan (and Ohio) markets for 18 years, Brad is very highly respected and well tied into the client base.  In all his experience as a rep, Brad has thrived in both capital and distribution/consumable product sales.  Brad is very well tied into the distribution network and enjoys working with distributor partners doing buddy calls and local table top shows.  Brad has used and sold nearly every type of capital for PCB assembly as well as everything for the electronics bench including the bench (ESD controls, chemicals, hand tools, soldering stations, rework stations, microscopes, mag lighting, solder).  With his background, Brad sells with a technical sales approach and offers a lot of hands on demonstration and training for his clients.


Rick Emery comes to Quality Associates with an extensive background in the electronics industry having held roles in distribution sales as well as capital equipment sales. Rick worked in distribution sales for Stanley Supply and Services (Test Equity) and Kimco Distributing.  Rick also spent almost 7 years as a manufacturer's representative working for REStronics.  Rick most recently worked for Kahsar Sales for over 4 years. With Rick's career being in our industry and spent entirely working in the very territory he will cover for Quality Associates; Rick already has the connections with the client base.  We are confident Rick will elevate QA to a new level in the territory.  We have known Rick for over 30 years, and we are fortunate to now have him as part of our team!